Return & Refund Policy

For general return, a request need to be approved before you proceed with return, given the fact that most items at our store are made on demand. Please acknowledge and follow the tips below:

  1. Contact support first at service@nestcomfy.com
  2. Report an issue with photos or videos that help us determine.
  3. Keep the item, packaging, tags and other components new and intact.
  4. Return address or a solution will be given to you for next step.
  5. Put inside the package a paper slip with order number for reference.
  6. Send back to us the tracking information
  7. Refund would be issued after we complete the condition check.

We suggest that you buy insurance for the return shipment because we are not reponsible for lost or damaged return shipment during transit.


Valid Return Window:

7 Days Return Requirements (from the Date of Delivery)

  • Items unused, undamaged with all original packaging and labels.
  • Buyer is responsible for return shipping cost.
  • Contact our customer service first for all the needed information.
  • No restocking fee.

Please consult the customer service about the information we need before sending back the package and ship the package to the designated address provided by the after-sales staff. Customers have to cover the shipping fee for the package return. To help us, the customer should provide all relevant tracking information.

 


Refund on Damaged Products

We offer full refund on any items that are found to be damaged due to our fault.
All returned items must be in brand-new condition, unused and with original tags and packaging.

How long will the refund reflect in your original payment method account?

  • Refund issued within normally 1-3 business days.
  • Credit card method money back in 5 - 14 days or longer, depending on your card issuer.
  • Credit back to the original payment method only.

 

Feel free to reach us out if you need any help or have any question.

Customer Service Email: service@nestcomfy.com